My life as a Guest Service Manager

Guest Service Manager.  That is my title at my job.  Sounds simple, but it's really not.  I started at an entry level position making reservations as a Reservations Agent two years ago this December.  I played my cards right, put my time in and got promoted fairly quick.  This December will be 1 year as a manager.  I am in charge of all the guest service agents, reservations, and setting the standard for our service level.  Basically, I run the daily operations of our reservation/guest service team.  I respond to complaints, set goals for my team, coach employees and today I even sent home an employee for wearing something inappropriate to work for the first time.  I'm also in the process of trying to promote one of my employees to be my assistant.  I will actually have an assistant. (Ok, well we really will call the title a "Lead Reservation Agent", but still, she will be just like an extension of me). We have a job fair on Saturday and I will also interviewing dozens (hopefully!) of applicants.  It's weird for me to have a grown up job as a leader in a company that puts so much faith and trust in me.  The little company for which I work for is well on it's way to being a giant company.  The opportunity in this company is endless!!  The people who I work for are wonderful.  They are compassionate, understanding and have been my advocate when things have not gone so good for me at work. If I don't like the way something is going, I tell them and they change it.  Don't get me wrong, there are days that I feel like running away and jumping the next plane to anywhere but Wolf Creek Utah, but they definitely sure know how to butter me up to staying, and actually feel good about staying.   

Go Wolf Creek Utah!  A great place to work!  :)